Shipping Policy
Thank you for shopping at Cichic.shop. We are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver orders for our bags, clothing, shoes, jewelry, and accessories.
1. Order Processing Time
Orders are usually processed within 1–5 business days after payment is successfully completed. Processing time includes order confirmation, quality checking, packing, and preparing your items for shipment.
Please note that processing times may be longer during holidays, promotional periods, new product launches, or high order volume periods.
2. Shipping Time
Estimated shipping time may vary depending on your destination, shipping method, customs clearance, and local delivery services. In most cases, delivery may take approximately 7–20 business days after the order has been shipped.
Shipping delays may occur due to customs inspections, weather conditions, public holidays, logistics issues, or other circumstances beyond our control.
3. Shipping Destinations
We offer shipping to many countries and regions. Available shipping destinations may vary depending on the product, delivery address, and logistics service availability.
If we are unable to ship to your address after your order is placed, we will contact you by email and provide further assistance.
4. Shipping Fees
Shipping fees are calculated at checkout based on your order amount, shipping destination, product weight, and available shipping methods. Any applicable shipping cost will be displayed before you complete your payment.
From time to time, we may offer free shipping promotions. Free shipping conditions, if available, will be shown on our website or at checkout.
5. Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email with tracking information. Please allow some time for the tracking number to update after the package is handed over to the carrier.
If your tracking information does not update immediately, this does not necessarily mean your package is not moving. Some logistics providers may take several days to update tracking details.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees required by your country or region. These charges are not controlled by Cichic.shop and may vary depending on local customs regulations.
Customers are responsible for any customs duties, taxes, or additional fees that may apply to their orders. We recommend checking with your local customs office for more information before placing an order.
7. Incorrect Shipping Information
Please make sure your shipping address, phone number, and email address are correct before placing your order. We are not responsible for delivery failure, delays, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible at support@cichic.shop. We will do our best to assist you, but we cannot guarantee changes can be made after the order has been processed or shipped.
8. Lost, Delayed, or Damaged Packages
If your package is significantly delayed, lost, or arrives damaged, please contact us by email with your order number and any relevant details. We will work with the shipping carrier and do our best to help resolve the issue.
For damaged packages or damaged items, please contact us as soon as possible and provide clear photos of the packaging and the product so we can review the situation.
9. Multiple Packages
Orders containing multiple items may be shipped separately depending on product availability, warehouse location, package size, or logistics arrangements. If your order is shipped in multiple packages, you may receive more than one tracking number.
10. Contact Us
If you have any questions about shipping, delivery, tracking, or your order status, please contact our customer support team at:
Email: support@cichic.shop