Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and protected when you visit or make a purchase from cichic.shop (the “Site”), specifically when browsing or buying clothing, bags, shoes, and jewelry.

1. What Information We Collect

To provide you with a smooth shopping experience, we collect the following types of information when you visit or make a purchase on the Site:

  • Order Information: When you make a purchase or attempt to make a purchase as a guest, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card processing or third-party payment authorizations), email address, and phone number.
  • Device & Browsing Information: When you visit the Site, we automatically collect certain information about your device, including your IP address, web browser, time zone, cookies, and data on how you interact with the Site (such as the specific clothing, bags, or jewelry items you view).

2. How We Use Your Information

We use the information we collect to provide our services and fulfill our commitments to you:

  • To process and fulfill your orders, including processing your payment, arranging for international or local shipping, and providing you with order confirmations or shipping updates.
  • To provide after-sales support, process returns/exchanges, and communicate with you regarding your inquiries.
  • To send you updates on new arrivals (e.g., seasonal apparel and jewelry) and promotional offers, in line with your preferences (you can opt out at any time).
  • To screen our orders for potential risk and fraud, ensuring secure transactions.

3. Sharing Your Data with Third Parties

We promise that we will never sell your personal information. We only share your data with trusted third-party service providers when necessary to help us operate our store:

  • Logistics & Shipping Providers: (such as DHL, FedEx, UPS, or other cross-border shipping carriers) We must share your name, shipping address, and phone number with them to successfully deliver your goods.
  • Payment Gateways: (such as PayPal, Stripe, or direct credit card gateways) Used to securely encrypt and process your payments.
  • IT & Analytics Providers: To help us maintain site stability and understand how our customers use the Site (e.g., Google Analytics).

4. Use of Cookies

The Site uses cookies and similar tracking technologies to maintain basic functionality (such as remembering the items in your shopping cart) and to provide a personalized shopping experience. You can choose to disable cookies through your browser settings, but please note that this may prevent you from checking out properly.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records to provide ongoing after-sales support, unless and until you ask us to delete this information.

6. Your Rights

Even though you check out as a guest without registering an account, you still have the right to know what personal information we hold about you. You can contact us at any time to request access to, correct, update, or delete your order and browsing-related personal information.

7. Contact Us

If you have any questions about this Privacy Policy, or if you encounter any issues regarding your privacy data, please contact our customer support team at:

  • Email: support@cichic.shop